Jessica’s Dog Walking’s (JDW’s) Privacy Policy

JDW is committed to protecting your privacy. This Privacy Notice explains my data processing practices and your options regarding the ways in which your data is used. If you have any requests concerning your personal information or any queries with regard to my processing please contact me at: jessica@jessicasdogwalking.co.uk

1. Use of your information and your preferences
JDW will only process (collect, store and use) the information you provide to me in a manner compatible with the General Data Protection Regulation (GDPR). I am committed to ensuring that the information I we collect and use is appropriate for the purposes listed below and does not constitute an invasion of your privacy. I am also committed to applying rigorous security measures when managing your data to minimise the risk of unauthorised access or disclosure.

2. Consent
By providing your data you agree and accept that I may process, store and/or use the personal data submitted in accordance with the terms set below. If you are under the age of 16 JDW will not collect or process your details unless I have also received the consent of an adult who has parental responsibility for you.

3.0 Personal Data Collected

3.1 Identity details of the data processor
Personal data collected by us is stored by our trusted third party software providers, such as MailChimp.com, who are required by us to process your data in strict compliance with the GDPR.

3.2 Purposes of processing and legal basis
The principal purpose of collecting your personal data is to provide you with the services I provide. To this end, you agree and accept that I may use your personal data to:
• Contact you
• Resolve any problems you may have and improve my service to you
• Comply with my legal and regulatory obligations
I use the personal data submitted to us only in accordance with the applicable data protection legislation. My employees and third-party providers are under an obligation to respect your data privacy.

3.3 Marketing
If you consent, I may send you marketing information by e-mail or sms about products and services which I believe may be of interest to you. I will always provide the ability to review or change your preferences or unsubscribe from marketing information with immediate effect. You can also make your request via e-mail to Jessica@jessicasdogwalking.co.uk

3.4 Data I collect
Personal data may be collected and processed in accordance with the purpose and legal basis described above and may include: name, address, contact details (including e-mail and phone number), gender, date of birth, attendance history, marketing preferences and bank details for billing. Some data is collected automatically through using my website (see section 3.7 below).

3.5 Obtaining or changing your details
JDW can confirm to you the details of any personal data I hold about you and how it is processed on your request. You may also ask me to correct or delete personal information I hold about you at any time, so long as this information is not required in order to fulfil my service to you. For more information, request your details or advise me of any changes, please send an email to Jessica@jessicasdogwalking.co.uk

3.6 Third party disclosures
Your personal data is also passed to my data processor for the purpose of providing my services to you (see 3.1). Your data will not be shared with any other third-party service providers without obtaining your prior consent. Any third parties that I may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of your details in line with our procedures. I will never pass your personal information to anyone else, except where I am required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. I may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

3.7 Cookies
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website’s computer and is stored on your device’s hard drive in the form of a text file.

3.7.1 Other Websites
My website may contain links to other websites which are outside my control and are not covered by this Privacy Notice. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy notice, which may differ from mine.

3.7.2 How do JDW use cookies?
Cookies are used to control an online session and provide security such as a time-out function. I only issue session specific cookies which store no personal or transactional data.

4.0 Data Retention Period
As a user or prospective user that has consented for me to contact you, I will retain your data until you notify me that you no longer wish to be contacted. Your personal data will be stored for a maximum period of 6 years for the purposes of responding to you in the event of any future indemnity claim that may arise. After this period, your personal data will be anonymised so you can no longer be identified from the information I hold.

4.1 Your rights as a data subject
At any point while I am in possession of or processing your personal data, you, the data subject, have the following rights:
a) Right to be informed of how your personal data is being used
b) Right of access – you have the right to request a copy of the information that I hold about you.
c) Right of rectification – you have a right to correct data that I hold about you that is inaccurate or incomplete
d) Right to be forgotten – in certain circumstances you can ask for the data I hold about you to be erased from my records.
e) Right to restriction of processing – if you believe the basis for processing your data as described in section 3 of this notice no longer applies or if you contest the accuracy of the information I hold about you, you have a right to request restrictions to the processing of your data.
f) Right of portability – you have the right to have the data I hold about you transferred to another organisation.
g) Right to object to certain types of processing such as direct marketing.
h) Right to object to automated processing, including profiling – you also have the right to not be subject to the legal effects of any automated processing or profiling.
Note that if I refuse a request from you under rights of access, I’ll provide you with a reason as to why. Finally, if a data breach occurs which compromises your personal data you have a right to be informed within 72 hours of me first becoming aware of the breach.

5. The Right to Complain
If you believe that your data is being processed unfairly or you have any other concerns about the way that I or my designated processor is handling your data, you have the right to complain to the Information Commissioners Office (ICO). Please visit www.ico.org.uk for more information.

6. Privacy Notice Changes
JDW reserves the right to update this Privacy Notice at any time, in particular pursuant to any changes made to the laws and regulations in force. I would recommend that you check these rules from time to time to stay informed of my procedures and rules relating to your personal information.

7. Contact Me
If you have questions relating to this privacy policy, you can send an email to:
Jessica@jessicasdogwalking.co.uk